FREQUENTLY ASKED QUESTIONS

How to contact us


For all questions, drop us a line at contact@klic-by-shenkin.com or use the dedicated form. We will get back to you ASAP. If you're in Israel, you can also come by 17 Sheinkin Street - Tel Aviv.




How to order


First of all, you need to decide what kind of jewelry you want to create : - cord-bracelet - chain-bracelet - necklace - earrings Go through our website and particularly the Collection page if you need inspiration. Then, let's create your jewelry : 1. choose how many Klics you want, then choose the relevant pack 2. choose your model of Klic(s) and strap(s) 3. add your selection to your cart using the dedicated button on the product page 4. check-out Congratulations, your order has been placed! Payments can be made in shekels, euros or US dollars. Amounts in shekels will appear during check-out, but payment using PayPal will be made in your original currency.




Where do we deliver


We currently deliver to Israel, Europe and the USA. Our Klics do love to travel :) - Free (standard) shipping in Israel - Registered delivery with tracking info - Express shipping available - If you're from Israel, you can also pick-up your order in Tel-Aviv (Sheinkin 17). Please email us to set a pick-up date: contact@klic-by-shenkin.com.




What payment method do we accept


You can pay your order using either PayPal, a credit card or BIT payment.
Note that using PayPal payment doesn't require that you have an active PayPal account.




How to track your package


Once your order has shipped, you will receive a confirmation email with a tracking number.




Is there a warranty


Each Klic comes with a certificate of authenticity and a 1-year warranty as from the date of purchase. Please note that we only accept to exchange or repair the Klic during this period, provided that you contact/inform us first by email: contact@klic-by-shenkin.com




How will the items be packaged


Your jewelry will be shipped in an exclusive Klic by SHENKIN gift packaging, and placed in an attractive pouch trimmed with ribbon.




Klic(s) / strap(s) look(s) different from the website


We do our best to use pictures that give as true a representation of our products as possible. Nevertheless you may notice some subtle color variations between the screen view and the actual metal or straps.




What are the jewelry made of


We certify that the Kic by SHENKIN’s jewels (the Klics) are made of stainless steel 316L (hypoallergenic) and H SI Diamonds (only on diamonds models). Each jewel is delivered with a certificate of authenticity. The strings are all made of polyester and resistant to water and washing. The materials for each bracelet, necklace and earrings are indicated in the product page.




How to proceed if Klic's closure is loosening


No worries, the procedure to fix this problem will take less than 2 minutes. And we're pretty sure that you have everything that you need at home. You just need a small hammer (with a protection in order to not spoil the Klic). Then open the Klic 90° and hit gently on the top with the hammer until it's strengthen enough when you close it.