FREQUENTLY ASKED QUESTIONS
How to contact us
For all questions, drop us a line at email@example.com or use the dedicated form.
How to order
First of all, you need to decide what kind of jewelry you want to create :
Where do we deliver
We currently deliver to Israel, Europe and the USA.
What payment method do we accept
You can pay your order using either PayPal, a credit card or BIT payment.
Note that using PayPal payment doesn't require that you have an active PayPal account.
How to track your package
Once your order has shipped, you will receive a confirmation email with a tracking number.
Is there a warranty
Each Klic comes with a certificate of authenticity and a 1-year warranty as from the date of purchase.
How will the items be packaged
Your jewelry will be shipped in an exclusive Klic by SHENKIN gift packaging, and placed in an attractive pouch trimmed with ribbon.
Klic(s) / strap(s) look(s) different from the website
We do our best to use pictures that give as true a representation of our products as possible. Nevertheless you may notice some subtle color variations between the screen view and the actual metal or straps.
What are the jewelry made of
We certify that the Kic by SHENKIN’s jewels (the Klics) are made of stainless steel 316L (hypoallergenic) and H SI Diamonds (only on diamonds models). Each jewel is delivered with a certificate of authenticity.
How to proceed if Klic's closure is loosening
No worries, the procedure to fix this problem will take less than 2 minutes. And we're pretty sure that you have everything that you need at home.